Privacy Policy
This Privacy Policy explains how Alex Louw Orthotics & Prosthetics ("the Practice", "we", "us") collects, uses, stores and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Last updated: September 2026
1. Who We Are
Alex Louw Orthotics & Prosthetics
494 Rossouw Street, Die Wilgers, 0081, Pretoria, Gauteng
Tel: +27 12 770 4484
Email: admin@louwop.co.za
2. Information Officer
Our designated Information Officer responsible for POPIA compliance is:
Alex Louw
Email: admin@louwop.co.za
You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
3. What Personal Information We Collect
We may collect the following personal information when you contact us or visit our practice:
- Name and surname
- Contact details (phone number, email address, postal address)
- Medical referral information
- Medical aid / health insurance details
- Health and clinical information relevant to your treatment
4. Why We Collect Your Information
- To provide clinical assessment, fitting, and follow-up care
- To process medical aid claims on your behalf
- To communicate with referring healthcare providers
- To comply with our legal and professional obligations under HPCSA guidelines
5. How We Store and Protect Your Information
Your personal information is stored securely and accessed only by authorised staff. We do not sell, rent, or share your personal information with third parties except where required by law or with your explicit consent.
6. Third-Party Services on This Website
This website uses the following third-party services that may process your data:
- Google Fonts — loads fonts from Google's servers. Your IP address may be transmitted to Google. See Google's Privacy Policy.
- Google Maps — the embedded map transmits your IP address to Google when the page loads. See Google's Privacy Policy.
This website does not use tracking cookies, advertising networks, or analytics services.
7. Your Rights Under POPIA
You have the right to:
- Request access to your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to our legal retention obligations)
- Object to the processing of your information
To exercise any of these rights, please contact our Information Officer at the details above.
8. Medical Records Retention
Clinical records are retained for the period required by the Health Professions Act and HPCSA guidelines (minimum 6 years for adult patients; until age 26 for minor patients).
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page.